Idea#10

Supporting behaviour change – around worklessness, offending, parenting etc. – is one of the hardest challenges for public services. It requires services to work in a co-ordinated way and with the grain of their local communities. Better planning and delivery of these services cannot therefore be directed from Whitehall. We need more localised governance and accountability to make a real difference to our most vulnerable citizens.

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For idea #10

The best local services are increasingly joined-up, yet the centre still operates through old-fashioned departmental silos with unrealistic expectations.

Against idea #10

Services to the most vulnerable groups are exactly those where we need to ensure clear national standards to protect (for example) against punitive approaches.

Recent comments:

  • Jim Ludlam Wednesday, May 19, 2010

    I’m in favour of the proposal but am concerned that localised government can be dominated by those groups and individuals with the most time, money and political clout. The last government introduced New Deal for Communities which became the most effective regeneration tool the UK’s seen, run by local communities working with council’s etc who HAD to cooperate with them

Idea#9

Public bodies routinely hold data that they do not routinely make available to the public. When this data becomes available to inform the public – as with MPs’ expenses – it can make a big difference to how we see our services and how we hold them to account. We therefore believe that public bodies should be required to routinely provide ‘open data’ in appropriate formats.

vote! Vote up Vote down 85% agree with Idea #9 - do you?

For idea #9

Knowledge is power. Open data will empower ordinary citizens and drive improvement.

Against #9

We already have freedom of information. This extra step is likely to become a huge bureaucratic cost, feeding statistics to interest groups that will simply distort them to their own ends.

Recent comments:

  • Rob Friday, April 30, 2010

    Matthew – I may be misinterpreting your point, but do you think that misunderstandings come from misrepresentations? Any data release needs context.

    Better still, why not build the tools to allow people to interrogate the data like the decisions maker do (sorry, I mean should).

    There’s a ‘What if the Daily Mail got hold of it’ argument about releasing data. Much of this data is already published, albeit hidden in PDF board reports. Who is better at holding public service to account – a splash-happy hack, or the thousands of citizens who will be affected by decisions based on this data?

    If the diminishing numbers of journalists really took the effort enough, they could do ‘Bad Science’ on lots of already-available information. They (some – not all!) already do.

    But what better way than to rebutt any misleading interpretations than by publishing the full facts? The best PR is honesty.

    The business case has yet to be fully made, IMHO, about open data, but gut instinct and some very handy examples (OpenlyLocal at http://openlylocal.com/, Lichfield, data.gov.uk) tells me that it is a Good Thing.

  • Dr Steve Feast Sunday, April 18, 2010

    This is the way forward to free up clinicians and wider carers time to focus on the most needy as the more IT enabled use alternative channels of communications. If works so well in many other industries why not in health care? However, we need to relentless focus to assure we do not disenfranchise those less able to influence through technology.
    As a health service manager working with a vibrant and diverse community that has poor internet access and low IT literacy – especially amongst older community members there is a missing emphasis on how we use technology to map and build wider community assets and use activists to drive the change that better information can provide – how to create local networks and raise peoples desire for change. The way forward is also through helping communities understand what public service investments flow through them – the Total Place approach – and how they can work through this to change what investments are made on their individual and community behalves – to challenge commissioners to better align this to their needs. There is also a stretch agenda that potentially brings together local individual budget holders across health and social care as new investment communities able to come together and drive better value through the power of collective purchasing. This might make a great trial project. Do not forget the research base as we go – a lot of change requires evaluation and constant retuning to get right – this needs to happen in a managed framework.

  • James Kay Monday, March 29, 2010

    Trust people to have good common sense and give them straightforward data in natural frequencies – “how many people will benefit from this intervention and in what ways” – instead of the “40% improvement in death rates” type gobbldegook that is most public statistics.

Idea#8

Citizens feel disconnected from the way they contribute to and benefit from public services. This reduces public trust and stifles incentives for citizens and services to find better ways of achieving desired outcomes. We therefore believe that an individual Annual Citizen’s Receipt should be introduced which shows what financial contributions we have made, and where that money has gone.

vote! Vote up Vote down 47% agree with Idea #8 - do you?

For idea #8

This would make citizens more conscious of value and encourage them to have a realistic debate about re-distribution.

Against idea #8

This extremely costly process would be unlikely to alter the behaviour of the welfare state’s net beneficiaries, and likely to sharpen resentment among those who are its net contributors.

Recent comments:

  • philip Wednesday, March 3, 2010

    That’s not how to engage people. Bits of paper have been tried – & local councils do this sort of thing anyway. I fear active engagement menas people talking with people.

  • Rocky Wednesday, March 3, 2010

    Dumb idea. How would an account tell you if something was good value for money or efficient or brilliant? We know how much we’ve paid in tax already.

  • Cate Wednesday, March 3, 2010

    In the 1990’s a valid discussion emerged in local authorities about how commercial providers might deliver public services more efficiently. This was possibly the beginning of “marketising” our view of local services.
    Now we have got to the point where service standards and provision are now often decided along market lines, with great nervousness on the part of local authorities or others about expressions of general needs of society, or the common good. There is surely a role for good local leadership about provision. No amount of tweaking the delivery mechanisms will address this.

Idea#7

Public services belong to us all, but too few of us feel ownership of them because they operate as distant bureaucracies. Services would be better and society would be better if more of us could be involved shaping what they do and how they work. We therefore believe that key public services should become co-operatives or mutuals, in which employees, service users and members of the community are in control.

vote! Vote up Vote down 32% agree with Idea #7 - do you?

For idea #7

This would free professionals to innovate and harness the talents and views of local communities.

Against idea #7

This would remove important services (and assets) from political accountability, and would make strategic co-ordination for the wider public good very difficult.

Recent comments:

  • JIm Wednesday, May 19, 2010

    I voted yes but worry that the very organisation that’s putting these ideas forward is very elitist in itself – the trustees atc underline this

  • philip Wednesday, March 3, 2010

    So how would it work? How would the £££ be divided up? How would you avoid unrealistic expectations? What if a small, powerful, but unrepresentative lobby determind how the co-op would work? Would it be used to cut staff or reduce their wages? How would terms & conditions of staff be affected? I think this is one of those proposals that looks superficially attractive, but the devil -and possibly real devil – is in the detail

  • Clinton Wednesday, March 3, 2010

    Hospitals became Foundation Trusts a few years ago (kind of mutuals). The earth hasn’t shaken has it? – either in a good way or a bad way. This is chairs on the Titanic’s deck. The iceberg is funding.

Idea#6

How money is raised and spent is as important as what it is spent on, so we believe there should be a stronger and clearer link between citizen’s social contributions and how citizens access services. A social insurance scheme should be introduced that makes everyone put away a nest egg against some of life’s major financial risks, like being unemployed or getting old. The scheme would pay people back at a level related to the amount they have paid in, and would be flexible enough to let people draw this support at times which suited them.

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For idea #6

This flexibility is helpful and fair. I could choose when I take my state pension: I get more if I wait and keep paying in, and less if I stop work and retire early.

Against idea #6

The social insurance model inevitable means that those who already have the most get the most, while those who are struggling get least support – which is topsy-turvey welfare.

Recent comments:

  • Adrian Sunday, February 14, 2010

    Whilst I, largely, concur with the previous sentiments I would add that this proposal reminds me of a US healthcare insurance scheme. It would be interesting to know how this scheme would be administered. Are there proposals for augmenting low contributors? Has consideration been given to the possibility that those who contribute less, may actually require greater levels of intervention and therefore cost. Will those who contribute more be expected to pay those costs also? Too many known unknowns.

  • Martin Davis Tuesday, February 9, 2010

    If public services are to be provided to people according to their means rather than their needs that is a very short step away from the privatisation of public welfare provision. It would allow for a tiered system of service provision in which those fortunate enough to have had a surplus of income to invest would have that advantage translated into a state guarantee of superior benefits. Great for the able bodied and ‘well positioned’ not so great for anyone less fortunate!

  • Richard Monday, February 8, 2010

    How do you ensure this scheme doesn’t discriminate against the more poorly paid, disabled, etc? It seems to me it risks entrenching economic and social divergence at a time when we need schemes that reduce them, especially at the lower end.

Idea#5

Traditionally, public services have purchased services for citizens, rather than enabled citizens to purchase the services they want for themselves. This has meant that services have not taken enough account of our individual and group differences. Citizens should have more control over their individual budgets in areas like social care and education.

vote! Vote up Vote down 71% agree with Idea #5 - do you?

For idea #5

Individuals know most about their lives and the help they need, and have the strongest interest in making that help effective.

Against idea #5

This is the ‘choice’ agenda by another name, and so will benefit those who are already most confident and powerful, and therefore entrench social segregation.

Recent comments:

  • Richard Monday, February 8, 2010

    This is surely just another way of ensuring existing differences in wealth distribution continue to be reinforced. People have a fair degree of choice already about education (notably the better off who can afford to live in the right catchment area)and social care (direct payments). If we want this society to be fairer, we actually need to load these budgets towards the lower ends of the income scale.

  • Yodit Friday, February 5, 2010

    I do not think it is right for the state to take my money and then take away my choices. How I support my family and how I educate my children are deeply personal issues. As long as they are safe, the state should give me back my money so that I can make choices that reflect my faith. I do not want my children to go to schools full of Godless pupils and deviant teachers.

Idea#4

Local people know what they need, so should have the maximum possible control over their services. Local authorities should devolve some of their budgets to the neighbourhood level, where people can organise to take democratic decisions at a meaningful scale.

Voting on this idea has now closed

For idea #4

This would make services more accountable and encourage everyone to play a bigger role in community life.

Against idea #4

This might set area against area, and areas could be ‘hijacked’ by groups of very vocal, but unrepresentative, residents.

Recent comments:

  • Richard Monday, February 8, 2010

    In theory, this sort of thing is a good idea. But the devil is in the detail. What levels of funding could you actually devolve, to make this worth while doing? How would you ensure that the local democracy was actually democratic & not captured by a particular vociferous or powerful group? How would you avoid narrow local interests impeding wider interests? I think there is an argument for devolving decisions to prperly defined local communities, but with some very clear constraints & rules designed to prevent abuse & chaos

  • Thierry Thursday, February 4, 2010

    Graham
    I agree that because we havent got local accountability right so far, we shouldnt give up on it. And I also agree that localities are the right level for ‘co-production’ etc to flourish.

    But im worried about the different capabilities of people to ‘co-produce’. Would local government be any better at making sure that the people who need the most support in this respect actually get it? It would take a serious boost in capacity.

    I would like to see it, but im not convinced that when local budgets are squeezed, there is a strong case that LG’s can keep the best people around to make this happen.

    Lets discuss!
    Thierry

  • Graham C Thursday, February 4, 2010

    Edwina / Thierry,
    I believe the current set up of local participation is dreadful. However that’s not an excuse to give up. I suggest we change it. There are multiple reasons why it’s busted.
    However the concept of accountability for SOME services being devolved to local will develop the so needed ‘responsible citizenry’ which is a pre-requisite to “co-” design/delivery/production of public services – that ultimately makes them more tailored to needs and cheaper.
    Am always up to argue this point!…
    Graham

Idea#3

Anxiety about ‘post code lotteries’ has damaged postcode democracy.  Local government in Britain is less powerful than anywhere else in Europe, with less freedom to take its own decisions or raise its own funds.  This is bad for citizens and public services because it limits democratic accountability and stifles innovation.  Local government should have wider discretion over the funding it raises and receives, and the services it makes available.

Voting on this idea has now closed

For Idea #3

Local democracy could increase the inclusiveness of our society, but will never be strong until it has real power.

Against idea #3

Citizen’s life chances are already too determined by where they live; a postcode lottery would entrench disadvantage.

Recent comments:

  • Richard Monday, February 8, 2010

    Yes – but! If you devlove greater accountability to local authorities, you can’t at the same time bellyache about postcode lotteries. The trouble is, too many people want to have their cake and eat it, local flexibility when it suits, no divergence in standards when it doesn’t. You also need to reinvigorate local government. At present electoral turnout in local elections is so abysmal, the results are probably undemocratic. I’d go for devolving a lot more powers & having elected mayors (& possibly banning candidates from any political party from standing, so you get local councillors who are both local & independent)

  • Paul Thursday, February 4, 2010

    Nobody will vote in elections unless the people elected have the power to actually do something. I’ve read that local authorities only have control over 5% of their expenditure, and that the rest has strings from the centre. What are we so afraid of?

  • Henry Thursday, February 4, 2010

    I agree with this. Its bad for citizens because it reduces democratic engagement to a once in a blue moon decision with a great deal of distance between citizens and their representatives. There are BIG questions about how local democracy could be invigorated enough to legitimise stronger local govt, but they are how questions, not if questions – social engineering from the top-down hardly ever works, and its a fallacy to believe that central solutions are producing uniform outcomes anyway.

Idea#2

“Information on the needs and preferences of citizens can improve the quality of public services. Access to comprehensive, easy-to-understand performance data can support citizen choice and enable users to hold public service providers better to account. But where is this information coming from? Public services should have the power to share citizens’ anonymised personal data, unless citizens expressly opt out of this arrangement.”

Voting on this idea has now closed

For idea #2

“Improved planning is a public good, and nobody would be harmed in sharing anonymous data anyway.”

Against idea #2

“Data privacy is threatened by creeping measures like this, which will reduce our confidence in public services.”

Recent comments:

  • Richard Monday, February 8, 2010

    I agree. But I believe you ened the Information Commissioner to take an active monitoring role in ensuring data isn’t misused.

  • Ed Thursday, January 28, 2010

    I think that if citizens use public services it is not asking much in return for them to allow some information about how they used them to be shared, especially if they can say no if they really want to.

  • Lauren Friday, January 15, 2010

    I would be very concerned about the form in which data was published, especially if this data were intended to help the public make decisions about which services to access. Often, data is presented in confusing and misleading ways, or does not really tell us anything useful. But the majority of us are not used to or good at interpreting quantitative data, so we must rely on it being presented in a neutral manner by the very people who collect the data and who may have an interest in presenting it in a certain way – those who deliver the services.

Idea#1

“Today’s public services are built on reforms introduced after World War 2. They are not sustainable in their current form, and do not fit with who we are and who we want to be. Fundamental reform is urgently necessary, and there should be no sacred cows.”

Voting on this idea has now closed

For Idea #1

“The old style welfare state is unaffordable and encourages passive behaviour.”

Against Idea #1

“Our welfare state successfully protects the most vulnerable, and this country is wealthy enough to maintain it.”

Recent comments:

  • Richard Monday, February 8, 2010

    There cannot be a single approach here. Social security needs to discourage dependency & encourage work and the improvement of people’s skills – otherwise the UK economy is going to lag more and more behind our competitors (both new & old). On the other hand, the NHS should continue to provide care free at the point of delivery for most ailments. It’s vital that education remains free – certainly up to University. I’d also argue for reducing the cost of all tertiary education in all areas where the UK economy needs the skills.

  • Charlie Mansell Thursday, January 28, 2010

    The public services will over the next decade need to move beyond its paradigm of strong support for “ability” and “opportunity” that enabled “robustness” in public policy and move on to supporting people from cradle to grave with help for “motivation” to strengthen “resilience” amongst the significant proportion of the community (possibly up to 30% in the UK) who are not seriously driven even by extrinsic motivation let alone intrinsic motivation. The problem that those advocating this reform face is that too often co-production messaging sounds to up to 70% of the population something like Norman Tebbit talking about his father getting on his bike. The messaging and engagement for co-production therefore needs to be segmented to address all levels of motivation and contain considerable elements of empathy. This may require significant retraining of public services staff (some of which, through “institutionalisation” as a result of low levels of autonomy and a culture of low-self-efficacy) to become change-makers not just in their working lives, but with the local communities they also reside in.

  • Gail Wednesday, January 20, 2010

    Firstly I agree with Emily. The voting is off. Can’t tell if my vote went yes or no and I wanted to say NO. I disagree with blanket statement saying post-war public services are wrong. How can Utopia be wrong? But real needs must be identified (does EVERYONE really need child benefit?) and abuse of the systems must stop.

    The basic principles are good. Any civilised society must provide decent education and national health services for all. It’s what’s happened after that which must be looked at… plus eternal vigilance.

 
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